Privacy Policy

Information We Collect

We collect only the information you choose to give us, plus basic technical data collected automatically when you visit.

• Contact form: your name, phone number, email address and the message you write.
• Send Location form: your phone number and the GPS coordinates (latitude and longitude) you share so a driver can find your vehicle. Your location is collected only when you submit the form.
• Phone calls and email: any details you give us when you call 919-988-4403 or email us.
• Automatic data: browser type, device type, pages viewed, approximate location based on IP address, and similar usage data collected through cookies and analytics tools.

How We Use Your Information

• To respond to your request and dispatch towing, roadside or recovery service.
• To locate your vehicle and contact you about your service call.
• To provide quotes, invoices and follow-up on service we performed.
• To understand how the website is used and to improve it.
• To protect against fraud, abuse and misuse of the website.

We do not sell your personal information, and we do not rent or trade it for marketing.

Who We Share Information With

We do not share your information with third parties outside our organization, except as needed to carry out your request or run our business. This may include drivers or partner towing companies dispatched to your location, payment and accounting providers, email and website hosting providers, and the analytics providers described below. We may also disclose information when required by law or a court order, or to protect the safety and rights of our customers, our drivers and the public.

Cookies and Analytics

This website uses cookies and similar technologies. We use Google Tag Manager and Google Analytics to measure site traffic and see which pages are useful. These tools may collect your IP address, device information and pages visited. We use this data for analytics, not to identify you personally. Tags managed through Google Tag Manager may also set their own cookies.

You can block or delete cookies in your browser settings, or install Google's browser opt-out add-on at tools.google.com/dlpage/gaoptout. Blocking cookies will not stop you from calling us or using our forms. To learn how Google handles this data, see Google's privacy information.

Third-Party Links and Embedded Content

This website contains Google Maps embeds and links to other sites such as Google, Facebook, Yelp and MapQuest. Those services have their own privacy practices, and we are not responsible for them.

Data Retention and Security

We keep service records and form submissions only as long as needed to provide service, keep business and tax records, and meet legal obligations. We use reasonable safeguards, including an encrypted HTTPS connection, to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

You can contact us at any time to:

• See what information we have about you, if any.
• Correct information that is wrong.
• Ask us to delete your information, except records we must keep by law.
• Opt out of any marketing emails or calls.
• Raise a concern about how we use your information.

Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new "Last updated" date.

Contact Us

Dependable Towing & Recovery
2706 E. Ash St.
Goldsboro, NC 27534
Phone: 919-988-4403
Email: dependabletowingandrecoverync@gmail.com